Higher Education Loans Board HELB Contacts,phone number,email

Helb contacts

If you are having any issues regarding HELB loan repayment, HELB loan disbursement or HELB loan status among other queries, you may want to know the official HELB contacts where you will find the support that you need so fast. Therefore, In this post, we will give you HELB phone number, their email address as well as physical locations.

HELB Contacts

  • HELB official Telephone contact: 0711 052000
  • HELB official Mobile Contacts: 0711 052000
  • HELB official Email contact: contactcentre@helb.co.ke
  • HELB official Facebook contact: Higher Education Loans Board
  • HELB official Twitter contact: @HELBPage
  • HELB official website: http://www.helb.co.ke/
  • HELB physical address:

Chief Executive Officer
P.O. Box 69489-00400
Nairobi, Kenya

Helb Physical location

  • Anniversary Towers,
    University Way
  • Any Huduma centre in Kenya

Helb office opening hours

HELB main offices are usually open from Monday to Friday from 8 AM to 4 P.M.

HELB frequently asked questions (FAQ)

1. How frequently do I get my loan statements?

Loan declarations are available on the official helb website. One can check them as often as you want.

2. What are the payment options?

HELB has these check-off systems, standing order, check off the system, cash/cheque deposits or you can deposit to the HELB bank account.

3. Can I make a payment while abroad?

You can utilise a direct transfer or credit card to the HELB account number 300 040 012, Citibank Nairobi. The Swift Code is CITIKENA Q.

4. Anything happens when I default HELB Loan?

A penalty of a minimum of Ks5000 is applied every month you default.

5. Anything happens when I repay my loan in one instalment?

No extra charges are deducted for early repayments and HELB issues you with a clearance certificate.

6. How does HELB keep track of me?

You are expected to report and update your place of residence with the HELB officials upon finishing your studies. Failure to do this attracts a penalty.

7. What happens when there is an overpayment?

HELB will return the money in the event of an overpayment.

8. How long does it take for HELB to refund an overpayment?

HELB commonly takes a maximum of one month to handle refunds.

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