Using prepaid metering is accessible, easy, and fast, until all systems breakdown and you have to wait for hours to generate KPLC tokens. Nonetheless, Kenya Power has taken various measures to ensure KPLC token delay does not inconvenience you.
Prepaid customers can buy tokens through KPLC Paybill number token 888880 or from any nearest KPLC tokens agents across the country. The KPLC token recharge takes a few minutes to complete. Buying from kplc agents is faster than purchasing through MPESA. What happens when generating kplc tokens takes longer than you expected?
How to Buy Kenya Power Tokens When there is token Delays
In order to obtain KPLC tokens in case of any delays, you will need to attend the Kenya Power banking halls and get guidance from their representatives at the vending machines. Tell the cashier of the specific KPLC tokens amount you want to buy (for instance, it may be Ks1000) and give the representative the money. They will then dispense tokens from their token vending machines for you.
Getting Assistance in Case of KPLC Prepaid Token Delay
If you are encountering problems with KPLC Prepaid Token Delay, you can reach out to the KPLC Customer care token via various channels.
1. Twitter and Facebook handles
The Kenya Power customer Care is one of the very interactive pages on social media handles. You can find them on Twitter handle @ KenyaPower_Care and KenyaPowerLtd on the Facebook page. You can tweet them or message them about your token situation; be sure to include your meter number. The customer care staff will then reply with the token number and total amount paid. Every time there is a delay in processing their tokens, the social media pages will notify consumers in advance. The social media pages also come in handy when asking about the KPLC token prices or any other changes related to the company.
You can email Kenya Power customer Care firstname.lastname@example.org to find out the status of your prepaid kplc tokens. Also, Remember to indicate your meter number and the total amount used to purchase the tokens.
KenyaPower bot on Telegram gives real-time updates on feedback on delayed, prepaid kplc tokens. The objective of the Kenya Power Telegram bot is to make it simpler for consumers to access the status of postpaid and prepaid accounts. When you join the Kenya Power bot to your chats, you will receive an overview of the services available.
4. Call Customer Care
KPLC has emergency lines for consumers to use in situations such as token delay. Call 95551 or 0703070707 or 0711 031 000 or 0732170170 or 020-3201680 or +254203287000 or +254203287000 for assistance with the delayed, prepaid tokens.
5. Visit the Nearest KPLC Branch
You can likewise get KPLC token customer care from the nearest KPLC office.
How to Check KPLC Token Balance
One way of avoiding any inconveniences caused by delayed KPLC tokens is to check your token balance regularly. You can monitor your prepaid power meter to check your consumption. Additionally, you can use Telegram or the Kenya Power app to check your token balance and previous transactions. The Kenya Power chatbot on telegram enables you to check your last token as well as five preceding tokens and any debts. First, you have to download and launch the telegram app. Follow the Kenya Power telegram bot and click on the menu and choose the option you want.
How to Pay Electricity Bill via M-Pesa
- Go to your Safaricom menu, then select M-PESA.
- Select Lipa na M-PESA, then Pay Bill.
- The Pay bill number for KPLC token prepaid meters is 888880.
- Enter your full KPLC prepaid meter number as the account number
- Next, the full amount to pay should be between Ksh100 and Ksh35,000. Enter the amount and hit OK
- M-PESA will ask you for your M-Pesa PIN. Enter your PIN.
- Recheck and confirm that you have entered the correct information, including the price, the pay bill number and your Kenya Power account number. Then click OK to send and finish the M-PESA transaction.
- You now get a transaction confirmation message from M-PESA. You then just wait for KPLC to finish the transaction and register your electricity bill payment.