Kenyans sometimes experience a delay in getting their KPLC tokens.
This Usually is not an issue on the consumer’s end but rather it is from Kenya power’s end.Token delays normally takes around 30 minutes before getting a feedback but in extreme cases when Kenya power are experiencing machine lag,tokens may be delayed by about 16 hours.
How to fix KPLC Token delay
Is it accurate to say that you are encountering deferred prepaid power administrations? Contact us through these crisis lines; 95551, 0703 070 707 or 0732 170.
How to find Help in Case of KPLC Prepaid Token Delay
If you are encountering problems with KPLC Token Delay, you can reach out to the KPLC Customer care token via various channels.
1. Twitter and Facebook
The KPLC, Kenya Power Care is one of the most engaging pages on social media. You can find them on Twitter as well @ KenyaPower_Care and KenyaPowerLtd on Facebook. You can simply tweet them or message them about your situation; be sure to add your meter number. The care team will then reply with the token number and cost paid. Each time there is a lag in processing tokens, the social media pages will notify customers in advance. The social media pages further come in handy when asking about the KPLC token prices or any other changes.
You can directly email Kenya Power Care via firstname.lastname@example.org to find out the status of your prepaid tokens. Recognise to indicate your meter number and the amount that you used to purchase the tokens.
KenyaPower chatbot on Telegram presents real-time updates on feedback on delayed prepaid tokens. The goal of the Kenya Power bot is to make it effortless for consumers to access the status of prepaid and postpaid accounts. When you add the KPLC, Kenya Power bot to your favourite chats, you will get an overview of the services accessible.
4. Call Customer Care
KPLC also has emergency lines for consumers to use in cases such as token delay. Call 95551
alternatively, 0703070707 or +254203287000 or 0711 031 000 or 0732170170 or 020-3201680 or +254203287000 for assistance with the delayed prepaid tokens.
5. Visit the Nearest KPLC Branch
You can also get KPLC token customer care from the nearest KPLC office.
learn more about KPLC tokens here